Website user policy

Dear User,

As required by applicable law, we provide you with the following information regarding the processing of your personal data collected through the website www.serioplast.com and through this contact form, hereinafter referred to as the “Website”.

Identity and contact details of the Data Controller

The Data Controller is Serioplast Global Services S.p.A., with registered office in Seriate (BG), Via Comonte no. 15, Tax Code and VAT No. 04256350168, represented by its legal representative pro tempore.

You may also contact the Data Controller by writing to the following email address: privacy@serioplast.com.

Purposes, legal basis for processing and types of data processed

The collection and processing of your ordinary personal data – identification details, electronic and telephone contact details, and any additional data you provide in the “message” field – are carried out for the following purposes:

improving the management of communications;
providing the services offered by this Website and/or providing the services you have requested or responding to your requests;
in connection with the requests submitted, ensuring the proper fulfilment of the related operational, administrative and technical obligations.

Your personal data, together with any additional information you provide, will be processed in accordance with the principles of fairness, lawfulness and transparency, in order to enable you to browse the Website and to allow us to respond to your requests. The processing will be carried out exclusively using electronic means.

Providing your data is optional, but necessary for the provision of the services and, in particular, to enable you to send messages to the Data Controller, its subsidiaries or their business units. Failure to consent to the use of your data will result solely in the inability to use the service.

Possible recipients and categories of recipients of personal data

Your ordinary personal data, as well as any information you provide in the “message” field, may be disclosed to:

the Data Controller’s internal personnel, according to the nature of the requests submitted;
the internal personnel of any subsidiaries of the Data Controller, according to the nature of the requests submitted;
suppliers of products or services for the provision of services or for related obligations;
public administrations, public bodies or public authorities for the fulfilment of legal obligations;
external parties appointed as Data Processors (for example, IT consultants and companies specialising in software and marketing);
any professionals involved in managing the commercial relationship.

Depending on the request submitted, the Data Controller may need to transfer your personal data to countries within the European Union and/or to third countries outside the European Union where its subsidiaries are located. Your data will be processed in accordance with the principles of fairness, lawfulness and transparency, in the manner and within the terms deemed technically appropriate by the Data Controller and the relevant internal personnel.

Retention period for personal data

Your data will be processed for the period permitted or required by applicable legislation for the provision of the service and for as long as necessary to ensure legal protection for both you and the Data Controller, in contractual and non-contractual matters.

Data subject rights

At any time, you have the right to request access to your data from the Data Controller, as well as the rectification or erasure thereof. You also have the right to request restriction of processing or to object to such processing.

You may exercise these rights by writing to privacy@serioplast.com. You also have the right to lodge a complaint with the Supervisory Authority, the Italian Data Protection Authority (Garante per la protezione dei dati personali) (www.garanteprivacy.it), based in Rome, if you believe that your rights have been violated.

The Data Controller does not use automated decision-making processes concerning your personal data.